Server Care

Our remote monitoring and management platform allows us to easily backup, monitor, troubleshoot, and maintain your desktops, servers, and other endpoints.

Remote Monitoring and Management

We offer three levels of service based on your needs:

Essential Server Care

Essential Care provides back-office monitoring that helps monitor all of your servers, as well as notify us – day or night – when critical issues arise.

Preferred Server Care

With Preferred Server Care, our operations center can take care of all server monitoring and management. Alerts generated by our remote monitoring and management software is sent to our remediation team to apply the appropriate solution.

Elite Server Care

If you need the best of the best, Elite Server Care has you covered. Our talented technical teams are ready to investigate and resolve all server issues.

Essential Server Care
  • Antivirus
  • Remote Access
  • Patch Management
  • 24/7 Monitoring
  • Troubleshooting (1 hour/month)
  • Emergency Response within 24 hours
  • Onsite Visits (Bi-yearly)
Preferred Server Care
  • Antivirus
  • Malware Protection
  • Remote Access
  • Patch Management
  • 24/7 Monitoring
  • Troubleshooting (2 hours/month)
  • Emergency Response within 12 hours
  • Onsite Visits (Quarterly)
Elite Server Care
  • Antivirus
  • Malware Protection
  • Remote Access
  • Patch Management
  • 24/7 Monitoring
  • 24/7 Server Support (via offsite team)
  • Troubleshooting (2 hours/month) ** with rollover
  • Emergency Response within 4 hours
  • Onsite Visits (Monthly)
  • Dedicated Helpdesk Support ***